Levelingo

Privacy Policy

Levelingo Privacy Policy

Last updated: June 13, 2025

Levelingo (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what choices you have.

By using Levelingo, you agree to the practices described in this policy.

1. Information We Collect

1.1 Account Information

To use Levelingo, users must create an account. During signup, we collect:

  • Your email address
  • A password (securely hashed via Firebase Authentication)
  • A username of your choice
  • A customizable cartoon avatar (non-user-uploaded)

1.2 User-Generated Content

Users can generate flashcard lessons based on their chosen language, fluency level, and topic. These lessons are private and only visible to the user. To reduce costs, if another user generates a lesson with the exact same parameters, they may receive a cached version of a previously generated lesson.

2. Subscription & Payment

All subscriptions are processed securely through the Apple App Store. We do not collect or store any billing or payment information directly. Subscription status and purchases are managed through RevenueCat.

3. Analytics & Logging

We use the following tools to improve our app:

  • PostHog: To understand user flows and where users drop off during onboarding or lesson interactions. This helps us improve usability and conversion rates.
  • Axiom: To log API activity for the purpose of preventing abuse (e.g., tracking lesson completions).

We do not use advertising SDKs or third-party tracking tools.

We do not collect precise time spent, but we estimate “time played” based on lessons and activities completed. Logged data may include the fact that a lesson was accessed, but not its full contents.

4. AI & Image Data

Levelingo uses OpenAI to generate flashcard content. Only the text input provided by the user (language, topic, and fluency level) is sent to the AI API.

We do not collect, store, or process any user-uploaded images. All images shown are pre-generated and served from our Firebase storage.

5. Third-Party Services

Levelingo relies on the following services:

  • Firebase (Authentication, Firestore, and Hosting)
  • OpenAI (Flashcard lesson generation)
  • RevenueCat (Subscription management)
  • PostHog (App usage analytics)
  • Axiom (Structured API activity logging)

Each service has its own privacy and data handling practices.

6. Data Retention

We retain user data indefinitely unless a deletion request is made. Currently, we do not delete accounts automatically.

If you wish to delete your account and associated data, you can contact us at support@levelingo.com.

7. Data Security

  • Passwords are securely hashed using Firebase Authentication.
  • All data is transmitted securely via HTTPS.
  • Your data is stored using secure, industry-standard cloud infrastructure.

8. Children's Privacy

Levelingo is rated 9+ and is not intended for children under 13 without parental consent. We collect limited personal information (email, username, and avatar), and do not allow public sharing or messaging between users.

Parents may contact us at support@levelingo.com to request deletion of a child's account or data.

9. Your Choices

You can update your account information at any time within the app. If you wish to delete your account, please email support@levelingo.com.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, reach out to:

Levelingo Support

Email: support@levelingo.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be announced in-app or via email. The date of the most recent revision will always be listed at the top.